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First American Home Warranty Complaint - First American Home Warranty Nightmare - Home warranty
Complaint
First American Home warranty has failed to honor their claims and seems to only work with unreasonable, or incompetent contractors. I have had an open service claim for my stove since late last year, and it is now mid August. Initially the contractor (L & S) refused to schedule service outside my work schedule (7 am - 2 pm). They said I would have to be home between 8 and 5 and would not be more specific or flexible in any way. The warranty itself, as well as the customer service recording when you are on hold, says "Service is aailable 24 hrs. a day 365 days a year. This is a false claim. When I decided to cancel my policy, I was contacted by a representative who apologized and assured me the matter would be resolved. On July 1st, another technician was dispatched, from the same company, who now mysteriously was able to schedule until 9pm. The technician came out, the service fee was paid, and I was told a part had to be ordered. I also had discussed with him another issue which I suspected would not be covered and he was going to find out and let me know how much it would be to fix. When they called to let me know the part was in, I requested the same technician and was assured he would be the one sent out. Instead, another guy showed up. The new technician, looked over the unit briefly and then went outside. I did not realize that he just left and never even said a word to me. The stove was not fixed and no one ever called me from the contractor or First American. Several weeks later, I put in a new request for service on my air conditioner, and an inquiry on the existing service request for the stove with all of the details of what transpired. I received an email reply that I could not respond to, and it had nothing to do with the stove. It said that a complete diagnosis for my "air conditioner" had been requested, that the contractor said they were unable to locate parts and that if they couldn't get the parts, a replacement would be covered. It seems no one knows what is going on, as when I made another telephone inquiry to customer service, I was told that notations were not made to my account about the matter and I will be called back. Nice.
Comments:
Posted by Venice09 on 2010-08-16:
I can't believe the tech just walked out leaving you with a broken stove and didn't even say anything! Unless he suddenly fell ill, there simply is no excuse.
This is another example of horrible warranty service. I don't know what's worse, the incompetency or the lack of parts. Not only does this company have your money, but you are forced to use THEIR service people. If they gave you what you paid for, it wouldn't be so bad, but you're stuck with broken appliances and the aggravation and inconvenience of having to deal with these people. It's a no win situation for you.
This is another example of horrible warranty service. I don't know what's worse, the incompetency or the lack of parts. Not only does this company have your money, but you are forced to use THEIR service people. If they gave you what you paid for, it wouldn't be so bad, but you're stuck with broken appliances and the aggravation and inconvenience of having to deal with these people. It's a no win situation for you.
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