National Floors Direct Complaint - National Floors direct- Does not stand upto its warranty claims!!
SILVER SPRING -- We got or basement carpet installed from NFD. Within six months of installation, the carpet seams came off. The joins between two carpet was not installed correctly and came off during vacuuming bringing whole runs out. The company refuses to have a look at the problem and dismisses my claim as " incorrect carpet vacuuming" Hell I have been vacuuming my carpets all my life I know how to vacuum. If the seams are left exposed to the vacuum it's only a matter of time when a bit will get caught in it. NFD refuses to honor its installation warranty. I will not recommend this company to any one looking for a good service and a peace of mind after installation. Funny hown this company changes its demeanor to customers when it is time for sales to when it is time for customer service!!
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