Lowe's Complaint - Lowe's Extended Warranty
Resolution Update on 09/04/2010:
The issue with my Fisher/Paykel Clothes Dryer has been resolved.
WARNING: DO NOT BUY THE EXTENDED SERVICE ADVANTAGE WARRANTY from LOWE'S.
I purchased my Fisher/Paykel clothes washer and dryer set from Lowe's in January 2006.
I decided to also purchase the extended warranty plan (additional 4 years added to Fisher/Paykel's 2 year warranty). I am not young and have moved many times in my life, so I have owned several brands/types of washers and dryers: (Kenmore, Maytag, Whirlpool). I liked the features of the
Fisher/Paykel but wanted the extra protection of the extended warranty. Lowe's collected my money for the cost of the warranty immediately--- and they have had the use of that money since
2006. Yet, the warranty service does NOT IMMEDIATELY respond to service needs. IMAGINE THAT!
My dryer has needed new bearing every 1 and 1/2 years since it was purchased. I am currently awaiting for the 4th bearing to be installed. My washer has had less need of service; yet it has had
a new pump installed. A man's handkerchief was "eaten" in the washer and stopped up the pump.
This handkerchief was NOT damaged BEFORE it was washed; it had been washed many times before with no problem. This time it stopped up the washer. When someone FINALLY came to repair it; the pieces of cloth were removed and the repairman left saying the washer was now fine. NO IT WAS NOT FINE. Another call and ANOTHER LONG WAIT, and finally a new pump was put in. Now, the cold water will not flow in correctly.
So while I wait on the 4th bearing for my dryer, I am also waiting on a new valve(?) for my washer.
I phoned the EXTENDED WARRANTY number: 1-888-77Lowes- on July 27, 2010, and talked to an 'Angie'. My service date was set for August 4, 2010.
When no one appeared nor phoned on August 4, I phoned the Service Advantage AGAIN----
somehow my repair date had been changed to another date but I had not been notified and would be unavailable for that date. Many other phone calls, and finally service date set. Then parts had to be ordered. Now it is August 17 and no word about WHEN my appliances will be fixed. I phoned Service Advantage AGAIN --- to find out that service was FINALLY scheduled for August 20 for my washer and August 24 for my dryer. ALMOST ONE MONTH after the initial phone call for service! DO they expect me to be HAPPY? I have 2 college kids trying to get clothes ready to go and 1 in high school. College kids will be gone by August 20!
THANKS ALOT FOR NOTHING LOWES!
PLEASE CALL ME TO ANSWER A SURVEY ABOUT YOUR SERVICE!!!!!!!!!
PLEASE CALL ME!!!
AGAIN: WARNING TO ALL WHO TAKE THE TIME TO READ THE ABOVE:
DO NOT BUY THE EXTENDED WARRANTY FROM LOWE'S.
YOU HAVE BEEN WARNED!
To be fair; I suggest you try calling 1-888-77Lowes BEFORE you pay for the EXTENDED
warranty and see how they 'handle' you----
THEN you will know --- NOT TO BUY THE EXTENDED WARRANTY.
Remember, they get YOUR money IN FULL immediately UPON PURCHASE!
But they can take as long as they want to perform the service!