Maytag Corporation Complaint - Maytag Dishwasher Recall - A Nightmare
I received a letter, last week, informing me that my year-and-a-half old dishwasher was being recalled. The letter asks me to unplug my dishwasher immediately, lest my house will burn down!
I called and made an appointment for Tuesday, August 17, between 8am and 12pm. I obviously took time off work for this.
On the following day, I get a call from the repair center with which Maytag contracts this type of work out, who tells me that they can't honor the appointment because they have no spare parts. I call Maytag who tells that it's untrue. I don't really care what is true; I just want my dishwasher repaired. They set up another appointment for me, same day and time.
Yesterday I get a call from this second repair center: they, too, cannot honor the appointment. The reason: double booking. They basically tell me that it's not their problem, and to take it up with Maytag.
So, I call Maytag a third time, and they set me up with a third repair center (same time and day, because I had already taken time off and cancelled meetings for that time).
12pm comes and goes, and nobody comes to service my appliance.
I call, upset, and Maytag apologizes, and explains that they have no record of my third appointment.
I wasted my morning, am still washing dishes by hand, and all Maytag can do is apologize and call me back "as soon as possible."
This corporation is a pathetic excuse for a business. They get their money, and then leave you at their mercy, when it comes to honoring a recall.
More Reviews on Maytag Corporation: