General Motors Complaint - 2003 Saturn Vue Transmission Problems
How did “The New” GM deal with the faulty transmission that they built for me and my wife’s 2003 Saturn Vue? They passed their problem onto “valued” customers.
First, know that there was a class action lawsuit against GM regarding these transmissions. GM came to terms with the law firm who was prosecuting the case, LakinChapman, and then declared bankruptcy right before it would have all been official.
Our transmission trouble started in February 2009; the car had 92,000 miles on it. This was during the class action lawsuit. GM paid for the entire repair of the transmission. It seemed they were taking responsibility for their poorly engineered vehicle. The warranty on the repaired transmission was 12 months/12,000 miles.
Fast forward to June 2010, the car was past the 12 months and past the 12,000 mile mark with 111,000 miles. I brought the car to Jimmie Johnson Chevrolet as they are authorized by GM to service Saturns (btw, I have no complaints about how Jimmie Johnson handled the situation from their end). I was told the next day that the part that failed was the same part of the transmission that failed and was “repaired” a little over a year ago.
Thus began a two week odyssey in which I was attempting to hold GM responsible the their admittedly faulty transmission. Meanwhile the Saturn Vue sat at the Jimmie Johnson Chevrolet, and GM passed the phone around until one week later it got to the “district specialist” who confirmed what the other GM people were saying: they would probably not do anything about this because the car had over 100,000 miles on it. Of course, when the car was supposedly repaired the first time it had 8,000 fewer miles than that, but that made no difference to GM. It then took the “specialist” one week to “explore her avenues” to “help me out.”
Now we have had only one car for two weeks. The “specialist” calls and reports that she thinks I’m going to be happy with GM’s offer. If you’ve read this far then you know that I was not happy with the offer which was to pay for half of the repairs (estimated at $2,500) of the transmission.
Why would I pay GM this amount of money (or any amount) to “fix” a transmission that has already proven to be unfixable? Proven unfixable through the physical evidence of my twice broken car and admitted to by GM in the class action suit.
This car was paid for in full to GM. We were the original owners, and all my wife and I ever bought were GM vehicles. GM has proven beyond any shadow of a doubt that they do not care about their customers. That they would rather squeeze their customers for more money to cover expenses for which they are responsible.
As I wrote in the beginning, GM will never get another cent from me. We bought a Honda Civic instead. Research tells me they are very well made.