Staples Complaint - Extended Warranty is a Rip-Off
CALGARY -- I purchased a wireless telephone from Staples. At the time of purchase I decided to spend the extra money to get the "Extended Warranty" coverage which was supposed to add a second year to the manufacturer's 1 year warranty.
The phone failed about 18 months later. I sent the phone in for repair and was told that the cost of repair was more than the unit was worth so Staples would be sending me a cheque for $100 as a pay-out settlement. (The phone was originally worth about $150.)
In April it will be one year since I was promised my payment. I have followed up with many phone calls to the warranty service and I'm always told the same thing: “We are very backed up on our processing of claims...Your payment has been held up in the accounting department.”
I have not set foot in a Staples store since. And I will never again buy an extended warranty from Staples.