Days Inn Complaint - Don't stay at Days Inn Airway Heights
AIRWAY HEIGHTS, WA -- I checked into Days Inn in Airway Heights on Thursday, the 12th after making reservations weeks in advance. The front desk and service staff was polite and friendly. Since I had a lot of things I had to do, I just pretty much put my suitcase in the room and got dressed for the event I was attending. I got back, went to bed, and the next day had a hurried shower, made coffee, went to breakfast (which was okay) and left by 8 am. I came back that evening around 9 pm and noticed that my bed was the same, the ashtray was dirty and the floor had not been vacuumed. I figured that since I was a stay-over, it would be done the next day. In the morning, I noticed that the coffee maker had not been cleaned and there was no coffee or cups and no new water cups, (both of which I had used.) I went and asked for coffee and cups and the front desk clerk pointed across the lobby to the coffee maker and said, "cups are over there" and gave a couple of coffee packets. The next morning, I left early again in the same manner. I came back in the afternoon and noticed the ashtray and coffee maker had still not been cleaned and the carpet still had little bits on it, so I called down to the desk and asked what the policy was. They don't vacuum your room if you are staying over. The next am, I had more time and got in the shower and noticed that they had not cleaned the tub since day one of my stay. I then looked around and noticed that the bathroom walls looked as if they had been urinated on, there were nasty little brown dirty thingys on the walls above the tub. I reached for a towel and there were blackish spots all over it. I called corporate and while on hold, noticed there were coffee splashes on the walls by the phone. Corporate said I would be contacted in 3 days. Today is day 3, and no contact yet. The water pressure is next to nil (I have very long hair and I had to rinse shampoo out under the faucet). There was only one chair, a straight backed chair, the numbers on the phone stuck, so I had to pry up the zero so it would ring to the front desk. The bathroom light switch was next to the room door, roughly 6 feet from the bathroom. There was not a light you could turn on/off while in the bed. While Days Inn claims to provide clean, functional rooms, they do not do so at that location. I will say this, they took $20 off my bill, which, in my opinion, having worked front desk for Travelodge, was not nearly enough to compensate for dirty carpet and towels. I also would like to say that I have stayed at other Days Inn locations (OK city) and it was worth every penny. Airway Heights, WA, however, is not.