Boriello Brothers Complaint - The answer the manager gave me.
COLORADO SPRINGS, COLORADO -- Tonight my husband and I, decided to order subs for dinner. He ordered a sandwich, called, Uncle Sonny, which consisted of Sweet Italian sausage with sauteed peppers, onions, sauce and mozzarella. I ordered a Jimmy the Neck, which is a chicken parmigiana sandwich. We were told we would have our order in 45 minutes, since we chose delivery. Our food arrived in 45 minutes, as they said it would. My husbands sandwich was ok, he enjoyed it. I however, received a skimpy chicken parmigiana sandwich, with exactly 4 tiny strips of chicken, all burned, along with a sliver of mozzarella cheese and a no more then a tablespoon of what they consider sauce.
We called them back, and I told them the sad condition my sandwich was in, and I would like a new one. The manager told me, all their chicken parmigiana sandwiches are made the same, and all the chicken for the chicken parmigiana sandwiches are cooked the same, on a certain heat setting. I told her that I understand she did not make this sandwich, but I know what a chicken parmigiana sandwich should look and taste like. This chicken is burned and rubbery. Apparently they tried to toast the bread, which is also burned. Here is the best part, her exact words to me were, "If I don't like the way they make their chicken parmigiana sandwiches, then maybe I shouldn't order them". What kind of answer is that from a MANAGER? I stayed calm, and said well we do enjoy their pizza and have ordered sandwiches before, which were fine, but this sandwich I cannot eat. She asked me if she should have another sandwich sent out, and that she would personally see to the making of it. I thought about it, and decided yes, I would like that.
And now 20 minutes later, a new chicken parmigiana sandwich arrived. The difference is night and day. The new sandwich looks fresh, is warm, has mozzarella cheese melted through out the sandwich, along with sauce. It looks nice, and I had my husband take a bite, first! They did take care of the problem by sending me out another sandwich. I do however feel, the managers answer to me about not ordering this particular sandwich was uncalled for. My only hope is that they did not tamper with my food!
They pride themselves on authentic New York pizza, along with their other menu items. I do consider them to have some nice decent pizza, but I would never call it authentic. You can only get real, authentic New York pizza in New York, and being a New York transplant, I know what I'm TAWKING about.
PS: I also returned the first sandwich to the driver, for the manager to check out, so that she could see what I was talking about. I was not trying to be a difficult customer. I just wanted an edible chicken parmigiana sandwich. The last thing I was trying to do, was scam them out of a sandwich!