Time Warner Complaint - Stealing Money and Billing Twice a Month
WESTMINSTER, CALIFORNIA -- I have been a customer of TWC's for over 14 years. I have even walked into their office and paid them cash even when I was on Unemployment. For the last four m onths they have cliamed that with every balance that I pay, I still owe them more money - even though the amount that has been paid to them is straight off of my statement. Then in May of this year, they start calling my cell phone 2 and 3 times a day. When I call them back, I get a call center that isn't even in the state that I live in and this representative has no idea why they are calling me and leaving me messages! It only took me approx. 20 minutes to get through to a representative that could tell me wth they wanted. Apparently there was 15 dollars of an paid balance that they were calling me over and threatened to turn my service off if the entire balance wasn't paid immediately. So here we are in August and we are playing the same guessing game all over again. The representative tells me this time that the balance was never paid in full! So are you telling me that the last customer service representative didn't give me the correct balance????? Whose fault is that????? So as of today if this balance is paid in full, which I have committed to AGAIN, my account will be brought up to date. Of course, they have no notes in their system about the prior conversation and that I took care of the balance from our last go 'round. Is that not convenient! THEY ARE THE WORST CABLE COMPANY THAT EXISTS AND THE ONLY REASON I HAVE THEM IS THAT THE APARTMENT COMPPLEX THAT I LIVE IN DOESN'T ALLOW US TO HAVE ANY OTHER CARRIER. As soon as I move, Time Warner is the absolute last cable company I will ever use again! They are the worst company there is and rip off their customers on a regular basis. Not only that, now they are threatening to take the ABC stations - which includes ESPN's away from us. Guess what, they will 'renew' the contract and pass the difference along to the consumer! That's what company's that have no ethics do and they laugh all the way to the bank!
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