Ikea Complaint - IKEA can afford such poor customer service?
PORTLAND, OREGON -- After a long day of completing a "Clean Sweep" of my daughters' bedrooms, we headed off to IKEA for some organizing and decor items. We arrived at 7:30 pm and spent nearly 1 1/2 hours in the store. We rang up all of our items (nearly $200) but we were pleased with our purchases and knew they would work well. It was then that I realized that I had left my credit card at home next to the computer after making an on-line purchase. I had also removed my debit card earlier after changing wallets for a trip! Well, I thought, I have my checkbook. I was told IKEA does not take checks. I then explained that I would have my husband drive over and bring the credit card. I was told that if he did not arrive in 10 minutes, once the store closed, he would not be allowed in. No exceptions, security's policty. My next suggestion was that the store hold my bag of purchases until first thing in the morning and I would return. I was again told "no"! That there was no room! (Let's not mention that the store is probably 400,000 square fee). It was just unbelievable to me that Myra, a store manager, would not make one exception...take a check, allow my husband in the store about 10 minutes late, or hold my bag until the morning (the most reasonable). My daughters and I just stood there so frustrated thinking of the time we had spent picking out the items and knowing we would have to drive out again and repeat the whole process. Is IKEA really that large and successful that helping out a customer in a unique predicament is out of the question?