Cricket wireless aka Cricket Communications Informative - Crickect Has The Worst Customer Service in the world!!!!!!!
Do NOT!!!!!! DO NOT!! get a Cricket cell phone or plan. This is fact: I have paid my bill online through the "My Account" on the Cricket web site, and not only did they turn my phone off but claims to not have received my payment, when they must have forgotten that if you pay online there is an automatic confirmation number sent to you right after you pay online, and one sent to your e-mail saying thank you for your payment. Like a receipt basically. I told them that I have that e-mail as my proof and they say this: You might have paid a false website, Oh we don't control the e-mails that goes out, Did you pay before 6pm est time?,
I was able to counter all of these questions in the e-mailing back and forth between Cricket support and myself.
Eventually they finally said well call 1-800-Cricket and or *611 for customer service and they will be able to help you with this inconvenience. Okay right call customer service no problem..........
.............................calling......calling............................calling......Oh wait a minute! when your phone has recently or if your phone is about to be disconnected you can't reach a customer service agent. No matter if it's 1-800-Cricket or *611 from your cell phone, it do not matter. You can NOT reach an agent, and they know that.
So I knew when they told me to call customer service they were just trying to shut me up and just pay this months bill and next all at one time. If you take notice, you will see your bill being high ever month if you just make monthly payments, it's because they charge you the next month bill in advance. I hate Cricket. I really do. Can you get a plan that has unlimited everything including web for about 55$ a month..yes you can, but is it worth all the trouble when one becomes inconvenienced by Cricket and there constant mistake making unprofessional system failers, I don't know. Maybe try Boost mobile. Times are hard but I only have Cricket because it's the only plan that I could afford at the time. Cricket should be embarrassed by the way their customer service treat people.