Lighting Universe ATG Complaint - Lighting Universe - Thieves and Crooks
Another angry (one time) customer.
This is without question the most laughably bad example of online shopping I have ever experienced.
DO NOT EVER BUY FROM THESE CROOKS
I ordered an item and was told I would be contacted when it was available from the manufacturer. A fwe days later, I received an email saying they had it in their warehouse and they would despatch it two weeks from this date. This was no good to me so I contacted them to cancel the order. Ha!! I was told there was no way I could cancel, despite the fact that it would be sitting in their warehouse for two weeks, they couldn't interrupt the process and would have to ship it out to me regardless. I was told to await receipt and then return it.
As you can see from other comments, this is no mean feat. Doubly difficult is the fact that I am in Canada; I had to pay brokerage fees to import the item which I will never get back and now reading about their deceit re: returns and refunds I would be as well hanging on to the goods. Its not worth it to only get part of the costs refunded.
This is fraudulent and how they get away with it is beyond me. They can thank their lucky stars I'm not anywhere near their ofices ... yet.