Panera Complaint - Nasty employee
WEST ORANGE, NEW JERSEY -- My husband and I stopped in to Panera this morning after an appointment. There were two registers, with people standing at both. Apparently, only one register was open. We found out about that because one of the employees behind the counter says, "Why you standing here? This isn't open!" in the nastiest tone possible. I almost didn't believe what I heard. The two gentleman that had been standing there just meekly moved to the other line.
My husband said something to the effect of, "She's lucky she didn't say that to me." I asked the guy who had been first in line (and therefore who the comment was directed to) if he knew the employee. If he knew her, that could be the only possible explanation for the way she spoke to him. He mumbled something, and I believe he said he didn't know her.
My husband and I were so disgusted that we walked out. I said (thinking of my3cents.com) that we really should let a manager know what happened because otherwise, our walking out would be pointless. So once I got in the car, I called the store. I wish I had gotten the employee's name, but we walked out so fast we didn't think to. But I spoke to the manager, and he tried to determine who it was based on my description of the incident. He said he'd take care of it.
I still can't believe it!