J.C.Penney Complaint - More than the single charge for the single item purchased at JCPenney?
MOBILE, ALABAMA -- My wife and I purchased an item 3-27-2010 in the Mobile J. c.penney store, which was placed/ordered through the catalog dept. At pickup we were handled very rudely by a lady who swiped my card again, even when I had my original purchase receipt showing we had already paid for it when we placed the order. She refused to listen, swiped the card and proceeded to attempt to withhold everything she could from us, i.e. a pen, our original receipt, our newly printed receipt, even my card for a time. I complained to her about swiping my card twice, and therefore possibly being charged twice for a singe purchase-- and she wasted our time telling us she was going to get a manager, who never showed. After reviewing our receipts at home, it appears we were charged at least 2 (maybe 3) times, and I called to check on this the same night. I was informed that a printout from the computer would be available and that would prove if there was only the single charge, or more. When I called back to speak to the manager about this, I was belittled and unknown to me put on a "Party Line" where an untold number of people was listening in to what I thought was a conversation between the manager and me. While I said nothing I regret, this show of complete lack of professionalism caused me to write the co. for the printout I was requesting. J. c penney ignored this and when I called to check on it I got a couple of strange emails from what appeared to be the same office where the fool disrespected me on the phone. I have contacted the Better Business Bureau, and have seen an email that claims to show I was only charged one time... but have not received the printout in the mail that shows this (and would stand as proof, in case I am charged more than once). My response to the BBB has so far been ignored/mishandled and I'm exploring other arenas to be heard and hope it leads to someone at J. penney who can send me the printout I've been requesting.