Levitz Furniture Corporation Complaint - HORRIBLE SERVICE AND BUSINESS ETHICS
LAKE GROVE, NEW JERSEY -- I purchased a bedroom set in Sept of 2004. It was to be delivered on 9/31/04. It was with multiple damaged pieces. The delivery men told me that we need to accept the order and call right away for replacement. Which we did. The next delivery came and the pieces were even worse and one piece never arrived. We declined the shipment and were told they woul redeliver. We were given a date of 2/05. When I called to complain about the amount of time we have lost staying home from work they told me that it was a manufacturer's problem not theirs. I asked why they would deal with manufacturer's that make poor quality product they said that they have never had a problem with this manufacturer before. They promised me that I would get my delivery in Feb and it would be in perfect condition. I got a call a few days ago that the exchange would be today. I never got called with a time frame and when I called customer service the recording said I would get the delivery today but no time frame was scheduled yet. At 9:20 this morning we called and were told they would be here between 10-2. At 4 when I did not receive a delivery or a call I called the store that told me they could not help me to call Presidential. I did so and they told me they would call dispatch and I would get a call in 15 minutes. No call. I called back at 4:35 and was on hold until 5PM. And spoke to a woman who said they don't deliver to Long Island on Wednesdays they could do it on Saturdays. I said so why did I get a call about today. She put me on hold for 10 minutes and came back with the same story. And she could not doing anythiong for me for their mistake. Another lost day of work. Then she said they would deliver again on April 12th! So I asked to cancel and they said all deliveries to the home are final sale that I could not cancel. So I called the store and they told me that customer service has the last word. His only suggestion was that I write to the CEO. I am now waiting for a supervisor to call me back. If you are crazy enough to buy from these company INSPECT everything and do not except if you are not 100% or you will be UPSET AND STUCK.