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Access America Insurance Complaint - Don't buy Access America Insurance - Travel insurance
Travel insurance - Complaint
RICHMOND, VIRGINIA -- I purchased travel interruption insurance from Access America because my husband is chronically ill and I knew there was a chance he would not be able to travel. Unfortunately, that is exactly what happened and when I tried to get my money refunded, it became apparent this company is deceptive, fraudulent and nothing more than a bunch of scammers. They never told me they would not cover a pre-existing medical condition. In fact, their website leads you to believe that is what their product is for. When I filed the claim, they still never told me it was going to be denied. Instead, I had to fill out numerous pages, have the doctor fill out 2 pages and then send it in. I checked numerous times on the status and all I could get was "it's pending" or "it's in review." They finally sent me a letter saying they want another physician statement from a different doctor! It was just another stall tactic because they clearly had no intention of paying and they have carefully trained their staff to avoid giving out the information consumers need. They told me that since he had been to the doctor less than 120 days prior to travel, they won't cover the condition. I tried explaining that chronically ill people generally go to the doctor at least every 30 days. And... since when aren't chronically ill people supposed to travel?? Who needs a break more than them?? Clearly they are discriminating against sick people.... or are using that as another excuse not to pay. Do not buy Access America Travel Insurance - it's a waste of your money!
Comments:
Posted by Bree57 on 2010-09-13:
Karen, I’m Bree with Access America’s Help team. We're deeply sorry about your situation. We've looked into your case and would like a chance to further explain the result of your claim. Please email us at Help.Team@accessamerica.com.
Please bear in mind that travel insurance provides coverage for unforeseen circumstances. And, it’s important to remember that travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. Unfortunately, existing medical conditions are excluded from coverage under some policies, including the one you purchased.
Please review your Certificate of Insurance and also see our Frequently Asked Questions (FAQs) about existing medical conditions and other limitations here: http://bit.ly/azRs8b
News articles on travel insurance and the various types of plans are also available, such as this one: http://nyti.ms/chMCas
Access America travel insurance and assistance products are purchased by millions of travelers each year. We’ve paid more than $300 million in travel insurance claims in the last five years. We place constant emphasis on all aspects of our service, and when a customer’s experience has been less than positive, the feedback becomes even more important.
Again, we empathize with your situation, and hope this information is helpful. Please email us with any additional questions.
- - Bree, Access America’s Help Team
Please bear in mind that travel insurance provides coverage for unforeseen circumstances. And, it’s important to remember that travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. Unfortunately, existing medical conditions are excluded from coverage under some policies, including the one you purchased.
Please review your Certificate of Insurance and also see our Frequently Asked Questions (FAQs) about existing medical conditions and other limitations here: http://bit.ly/azRs8b
News articles on travel insurance and the various types of plans are also available, such as this one: http://nyti.ms/chMCas
Access America travel insurance and assistance products are purchased by millions of travelers each year. We’ve paid more than $300 million in travel insurance claims in the last five years. We place constant emphasis on all aspects of our service, and when a customer’s experience has been less than positive, the feedback becomes even more important.
Again, we empathize with your situation, and hope this information is helpful. Please email us with any additional questions.
- - Bree, Access America’s Help Team
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