Holiday Inn Complaint - Bedbugs at Holiday Inn Express, Waltham, MA
WALTHAM, MASSACHUSETTS -- I just completed a 3-night stay at the Holiday Inn Express, Waltham, MA, where my family of three stayed in a 2-room suite, which was quite expensive. I woke up the 2nd morning with my chin and neck covered in bedbug bites, which I mistook at first for an acne breakout (something that had NEVER happened to me before). Then the 3rd morning, I awoke with the bites on my arms, but these itched, and the facial ones did not, so I still did not make the connection until I arrived home and did my research. I called the hotel, and the manager offered me 15,000 Priority Club points, which is the equivalent of one night's stay in the future. After spending almost $600 to stay there, this is an insult to me. I have a complaint lodged via the Holiday Inn (Priority Club) website, but have yet to hear back from anyone.