Auto Europe Complaint - Never again with this company
AutoEurope, Fiumicino airport. Only 3 people in line at the counter, 2 clerks, and up to half hour waiting before being attended. First surprise is that I have to leave a 1200 euros deposit, otherwise no car. The terms and conditions were not transparent about the deposit, the amount was never clearly stated, I only found out at the counter. I had asked for a small car, the cheapest, they gave me a fiat 500 automatic instead. Allegedly new, the car had 8800 km and was full of bumps. I left Fiumicino airport and after 20 km of highway a red light came up with an alarm and the car made a tremendous noise, like grinding metal. I stopped under a bridge, there were 30 degree outside, and with my son began to read the instructions manual. After a few minutes we identified the problem, the automatic shift was not functioning, presumably because there was no oil. I called the counter at the airport, they said it was impossible, the car was new! Then they said I had to call the central service in Milan. I did, and the guy said I had to call the counter in Rome! Then he said he could have me towed away (but where?), but it was better for me to try to go back to the airport and change car. Luckily the car had a double shift, automatic and sequential. I got it in sequential mode and very slowly went back to the airport. When I got to the garage, the clerk told me again that the car was new that it was impossible it had a problem. He then checked whereas spare tire and tools were still in place, and finally had me sign a declaration about the problem and gave me another car. Four days later, when we brought the car back to the airport, I was charged 7 euros for gas, since I had not refilled the first car before bringing it back.
I will never again go back to Auto Europe, I ended up with them because my usual car rental company had a problem with the internet site the day I made reservations. It was the first and last time I rented with them.