AirTran Airways Complaint - Airtran Nightmare
This is factual real life nightmare!!!!!!
Traveled from Reagan National to Dallas with my ill mother to see her 81 year old brother. Very possible their last meeting. Traveled with her Dialysis machine. Their Computers were down system-wide. 2 hr late leaving - missed my connect at Milwaukee. No customer service skills by employees. Wanted to put me on a flight 7 hours later. Had to argue that would put me in an emergent situation with my mother needing her nightly dialysis. The employee stated; and I quote "Sir, if you want me to refund the second half of your trip I will and you can go find another carrier to take you to DALLAS." WHAT!!! I said. My first and last time flying Airtran.. Don't care what the cost is.
In Dallas they didn't know how to check in a piece of medical equipment or that the fee was waved - That too was an argument....
RECOMMEND TO ANYONE - DON'T FLY AIRTRAN!!!!!
More Reviews on AirTran Airways: