Roxio Complaint - Avoid Roxio At All Cost!
I bought Roxio Creator 2010 on the recommendation of an ex-friend. That’s when the nightmare began. This product has been screwy since the day one installation. The initial problem was that I was unable to burn CD’s because the blank CD’s were at first recognized, but seconds later, not recognized. Roxio’s online help is totally worthless, bordering on criminal. These idiots don’t even read your help ticket and merely send you stock information that has nothing to do with your problem.
After service pack updates, uninstalling and reinstalling the program, and with the help of an online forum, I was able to burn CD’s. There were still some options that were unexplainably non-functional but I did my best to work around them. As months went by, more and more dysfunctions cropped up until it was no longer possible to successfully burn CD’s.
Like an idiot, I went back for more from the help center. After another round of updates and re-installation, I was back at day one: Does not recognize CD. A-chee-wow-wah!
Now these clowns want me to upload an attachment of all my log files. Guess what? Their server won’t accept the uploads! Keeps crashing. Their reply? Send us an upload of the error message. I sh*t you not! I send them another message saying that this is not possible. So they reply with the exact same stock message from day one all over again. Amazing.
Finally, I am able to get thru to someone who gives me an e-mail address to mail the logs to. Guess what? Return to sender: No such address!
Then, they finally send me a phone number, where I am able to speak to someone with very little command of the English language. He informs me that the previous e-mail address was wrong and gives me one that is guaranteed to work. Guess what? IT DON’T WORK! You can’t make this stuff up!
I complained via help ticket again. They tell me they never received the log files, and once again, tell me how to send them. THEY DIDN’T EVEN LOOK FOR THEM! I finally got thru on the phone and after holding for 2o minutes, Gunga din finally found them and forwarded the logs to an Escalation Dept. Huh? THAT’S WHO I SENT THEM TO IN THE FIRST PLACE! Unfrigginbelievable!
I am now in my fourth month of dealing with these bums. Guess what? Just bought Nero. Works like a charm.
Avoid Roxio at all cost!