Disneyland (California) Complaint - Terrible Policy on "World of Color" showings..
ANAHEIM, CALIFORNIA -- This is a copy of the letter I sent to Disney Co. in regards to their horrible policy on the World Of Color show they host at night.
To whom it may concern:
I had my daughter, her husband and my 4 grandchildren drive down from Washington State in order to go to Disneyland and California Adventures on one day Parkhopper Tickets. The main reason we bought Parkhoppers was to see the World of Color show. Towards the end of the day, we decided to go over from Disneyland to get on a couple of rides and wait for the show to begin. We saw NO signs or did we see the little flier at the gates that stated that we had to get FastPasses in order to see the show.
When the time came to go over and wait for the show to begin, whereas in Disneyland, when the fireworks show starts, it's first come, first served as far as the best view, but...EVERYONE can see the show... it was then that we realized that something wasn't right. We talked with one of the Park Staff and he apologized and said he didn't agree with the way the show was being handled as far as viewings. He directed us over to a standing room only area that was already full and instructed us to wait for the first showing to get over and when people left, go to the rail for the second show.
There were a lot of people there that were in the same boat as us, not knowing about the FastPass deal in advance. They were upset and they were willing to put their children up on their shoulders in order for the kids to see the show, which made everyone standing behind them even more angry. We couldn't see the show in any way shape or manner.
We watched in disgust, during the entire first show, as all kinds of people were cutting in front of each other, stepping on each other, pushing each other and battling for spots with each other, with children on their shoulders, having their kids hold video cameras and digital cameras to film for the parents and I was sure someone would get hurt. People were arguing all over the place, kids were fighting with each other and their parents..it was TERRIBLE.
After the first showing was over, we did as the staff member had told us and went to the rail to wait for the second show. BUT WAIT!! A group of staff members comes over, ropes off the area and makes us LEAVE the railing and tells us that there is a line we can go in, to get into the next show, in the SRO area, and we are like...WHAT? We look over where the line has formed and it is soooo long that we would be right back where we started the first time. MY GRANDDAUGHTER STARTED CRYING!!!!! At the most "Wonderful Place On Earth" your screwed up policy made my grandchildren cry. PLUS, you have staff members providing incorrect information to unsupecting visitors.
I am more than just angry about this... my family came 1500 miles to see that show and your ridiculous policy ruined our evening. I am sending copies of this letter to the local newspapers and online blogs along with a complaint to the Better Business Bureau and to several business complaint websites, in order for the public to become aware of how your running your operations. Tickets to your theme parks are extremely expensive and our experience should of never happened. We are no longer patrons of Disney Co.
William F. Jones