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Disneyland (California) Complaint - Terrible Policy on "World of Color" showings.. - California Adventures "World of Color" Show
California Adventures "World of Color" Show - Complaint
ANAHEIM, CALIFORNIA -- This is a copy of the letter I sent to Disney Co. in regards to their horrible policy on the World Of Color show they host at night.
To whom it may concern:
I had my daughter, her husband and my 4 grandchildren drive down from Washington State in order to go to Disneyland and California Adventures on one day Parkhopper Tickets. The main reason we bought Parkhoppers was to see the World of Color show. Towards the end of the day, we decided to go over from Disneyland to get on a couple of rides and wait for the show to begin. We saw NO signs or did we see the little flier at the gates that stated that we had to get FastPasses in order to see the show.
When the time came to go over and wait for the show to begin, whereas in Disneyland, when the fireworks show starts, it's first come, first served as far as the best view, but...EVERYONE can see the show... it was then that we realized that something wasn't right. We talked with one of the Park Staff and he apologized and said he didn't agree with the way the show was being handled as far as viewings. He directed us over to a standing room only area that was already full and instructed us to wait for the first showing to get over and when people left, go to the rail for the second show.
There were a lot of people there that were in the same boat as us, not knowing about the FastPass deal in advance. They were upset and they were willing to put their children up on their shoulders in order for the kids to see the show, which made everyone standing behind them even more angry. We couldn't see the show in any way shape or manner.
We watched in disgust, during the entire first show, as all kinds of people were cutting in front of each other, stepping on each other, pushing each other and battling for spots with each other, with children on their shoulders, having their kids hold video cameras and digital cameras to film for the parents and I was sure someone would get hurt. People were arguing all over the place, kids were fighting with each other and their parents..it was TERRIBLE.
After the first showing was over, we did as the staff member had told us and went to the rail to wait for the second show. BUT WAIT!! A group of staff members comes over, ropes off the area and makes us LEAVE the railing and tells us that there is a line we can go in, to get into the next show, in the SRO area, and we are like...WHAT? We look over where the line has formed and it is soooo long that we would be right back where we started the first time. MY GRANDDAUGHTER STARTED CRYING!!!!! At the most "Wonderful Place On Earth" your screwed up policy made my grandchildren cry. PLUS, you have staff members providing incorrect information to unsupecting visitors.
I am more than just angry about this... my family came 1500 miles to see that show and your ridiculous policy ruined our evening. I am sending copies of this letter to the local newspapers and online blogs along with a complaint to the Better Business Bureau and to several business complaint websites, in order for the public to become aware of how your running your operations. Tickets to your theme parks are extremely expensive and our experience should of never happened. We are no longer patrons of Disney Co.
William F. Jones
To whom it may concern:
I had my daughter, her husband and my 4 grandchildren drive down from Washington State in order to go to Disneyland and California Adventures on one day Parkhopper Tickets. The main reason we bought Parkhoppers was to see the World of Color show. Towards the end of the day, we decided to go over from Disneyland to get on a couple of rides and wait for the show to begin. We saw NO signs or did we see the little flier at the gates that stated that we had to get FastPasses in order to see the show.
When the time came to go over and wait for the show to begin, whereas in Disneyland, when the fireworks show starts, it's first come, first served as far as the best view, but...EVERYONE can see the show... it was then that we realized that something wasn't right. We talked with one of the Park Staff and he apologized and said he didn't agree with the way the show was being handled as far as viewings. He directed us over to a standing room only area that was already full and instructed us to wait for the first showing to get over and when people left, go to the rail for the second show.
There were a lot of people there that were in the same boat as us, not knowing about the FastPass deal in advance. They were upset and they were willing to put their children up on their shoulders in order for the kids to see the show, which made everyone standing behind them even more angry. We couldn't see the show in any way shape or manner.
We watched in disgust, during the entire first show, as all kinds of people were cutting in front of each other, stepping on each other, pushing each other and battling for spots with each other, with children on their shoulders, having their kids hold video cameras and digital cameras to film for the parents and I was sure someone would get hurt. People were arguing all over the place, kids were fighting with each other and their parents..it was TERRIBLE.
After the first showing was over, we did as the staff member had told us and went to the rail to wait for the second show. BUT WAIT!! A group of staff members comes over, ropes off the area and makes us LEAVE the railing and tells us that there is a line we can go in, to get into the next show, in the SRO area, and we are like...WHAT? We look over where the line has formed and it is soooo long that we would be right back where we started the first time. MY GRANDDAUGHTER STARTED CRYING!!!!! At the most "Wonderful Place On Earth" your screwed up policy made my grandchildren cry. PLUS, you have staff members providing incorrect information to unsupecting visitors.
I am more than just angry about this... my family came 1500 miles to see that show and your ridiculous policy ruined our evening. I am sending copies of this letter to the local newspapers and online blogs along with a complaint to the Better Business Bureau and to several business complaint websites, in order for the public to become aware of how your running your operations. Tickets to your theme parks are extremely expensive and our experience should of never happened. We are no longer patrons of Disney Co.
William F. Jones
Comments:
Posted by goduke on 2010-08-19:
That sounds awfully disappointing. I myself would never drive that far for the sole purpose of seeing a 20 minute show, but to each his own, right?
Posted by goduke on 2010-08-19:
It's unfortunate that they did't make it clear about the fastpass thing at the park. It's all over the website. Hopefully they'll make some alterations to their methodology.....
Do I need to purchase a separate ticket to view World of Color?
No, but you will need a valid theme park ticket for admission to Disney's California Adventure Park, or a non-blocked Disneyland Resort Annual Passport. For all showtimes, you will need a Disney's FASTPASS ticket for access to the viewing area at Paradise Park or a special ticket for Reserved and Preferred viewing areas that can be obtained through one of the special World of Color dining packages.
Do I need to purchase a separate ticket to view World of Color?
No, but you will need a valid theme park ticket for admission to Disney's California Adventure Park, or a non-blocked Disneyland Resort Annual Passport. For all showtimes, you will need a Disney's FASTPASS ticket for access to the viewing area at Paradise Park or a special ticket for Reserved and Preferred viewing areas that can be obtained through one of the special World of Color dining packages.
Posted by Slimjim on 2010-08-19:
If that info isn't in their park map and guides, it sure should be.
Posted by LinusOno on 2010-08-19:
I think the employees at these parks sometimes forget that what's a *job* to them is an *experience* for others, especially kids. If I were a manager at one of these parks, that's a lesson I would emphasize all the time.
Posted by Weedwhacked on 2010-08-19:
That's why these parks are not a good idea for a family vacation. Everybody and their mother says, "Lets go to Disney," the result is a catastrophe in long lines.
Posted by leet60 on 2010-08-19:
Gotta love fastpass. You get to stand in line to get a fast pass so you don't have to stand in line.
Posted by MaxineRyder on 2010-08-19:
Disneyland is horrible and it is not the happiest place on earth. They treat you terribly, they all hate people, full stop !!! It's just a people factory, they want you in and they want you out. And they make you fully aware of that. Am never going back !!
Posted by PepperElf on 2010-08-19:
try the one in japan.
if you don't mind not understanding japanese.
i don't know if there's any extra fees there for seeing the show but... the fireworks are part of the end parade so everyone can see that.
if you don't mind not understanding japanese.
i don't know if there's any extra fees there for seeing the show but... the fireworks are part of the end parade so everyone can see that.
Posted by ChillyBilly on 2010-08-20:
It's a day that I will never forget or forgive. I have posted the same thread on other consumer complaint sites and I am getting the same results on all of them. The company needs to change it's policy on the way they handle their shows and I intend to bother them until they do. They officially have a tiger by the tail! Thanks for your posts.
Posted by adelaideg on 2010-08-31:
Chilly Billy: I also had a very similar experience recently with the horrible policy for Disney's World of Color. I am not sure who I could have complained to, so I sent a generic email via the Disney.com site. Teh response I got was telling me I should I have viewed the FAQ's for this event on their site which would have explained that I needed a FastPass. Funny, that FAQ is a recent addition. The day of our incident tho, we went to guest relations, and they were refunding peoples tickets over this. We opted not to take the refund, as we wanted to do the right thing. But now I am wishing we had gotten our $$ back, especially with their attitude of "Read the Fine Print"
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