CIGNA Corporation Complaint - Ok for one, but not the other
My doctor recommended an MRI for serious neck pain, he is located in NJ & I live in PA. The usual company he uses, American Imaging, approved the MRI at the local hospital. I wanted to do it closer to home but when the doctors office called for an approval, they were told that another outfit, Med Solutions approves for PA and since I live there they would have to go through them. Less than 24 hours later, Med Solutions disapproved the MRI as "not medically necessary". I have to ask why one company would approve this and the other deny it? Why does an insurance company use multiple companies to do this? I have to guess that Cigna chooses these per who will deny the most in the particular state. I guess I will have to type up yet another Cigna appeal for this.