United Parcel Service Complaint - UPS bent my Bike - 26" cruiser motorized bicycle
Hello. I just wanted to inform everyone what a poor shipping company that UPS is. I recently purchased a motorized bike from EBAY from a very nice seller that packaged the bicycle in a bicycle shipping box and sent it to me by UPS. That cost me $244 dollars since it was shipping from Canada to California. After waiting for 4 days they sent me a message that it had been misdirected to the wrong location...after a total of 13 days the bike was delivered in a box that looked like it had been dragged through a war zone. I had the delivery person wait while I opened what remained of the box to take a look at the bike. Unfortunately I did not completely un-box the bicycle at that time and it looked in passable shape from what the driver and I could see. Later that evening when I went to assemble the bike I discovered that the damage was all on the bottom half of the bicycle which I could not see from my previous vantage point. I immediately contacted UPS and they told me that since I had destroyed the packaging opening the box they would make an appointment to view it on sight. No call was forthcoming I called back and was informed that the claim was refused because the packaging was destroyed by me. I don't care how the bike was packaged...the amount of damage done was intense. the back forks where the wheel is mounted was bent into two 90 degree "L" brackets. The crank sprocket was bent and the front springer front end forks were bent as well. I told them that I could probably be made whole with $150 but was put through the contact the seller game. I had been in constant contact with the seller and told him to contact his local UPS and they directed him back to me...these guys are slick as slime. I am currently filing through EBAY resolution center to have them pressure UPS. In the Whole I would not send an anvil through UPS because I am sure they could damage it!