Canon U.S.A., Inc. Complaint - Don't purchase a powershot
Do not purchase a canon camera. Two and a half years ago I purchased a canon Power shot S3 IS from a local Office Max store. The purchase price was $399.99 plus tax. This camera was used maybe twice every two months for our kids school and sports activities and a trip here and there. The use of the camera was not excessive nor was it never not used from month to month.
One day I opened the camera to take a photo and the screen was dark but you could see all the emblems for flash, battery power etc.
I stopped at a local camera store and asked what this could be they told me the digital brain that takes the picture went bad. I was told this was very rare for this to happen.
I called canon and talked with customer service they walked me through a bunch of test and setting and found that the Canon Power shot needed to be shipped in because the camera had a issue with the digital part of the camera that takes the picture and stores it.
I was told the cost to fix it which was half of what the camera cost two years ago. The other option was to upgrade the camera with a new Canon camera that was refurbished. They would allow me to upgrade for about what this camera cost new for a better camera. This was not an option when I found out the refurbished camera has a 30 day warranty. My main reason for this notice is
Save your money buy a different brand. Canon makes a subpar product and it also has zero customer service skills. Canon doesn't deserve your money when they sold me a camera that worked for 2.5 years under less than normal wear and tear. Feel free to e-mail me with questions.
Dont. buy. canon. firstname.lastname@example.org
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