Comcast Corporation Complaint - This Monopoly Needs To Be Disbanded!
Comcast is in too deep and cannot support the network they created. It starts off working fine, but when something goes wrong, they take little to no action to fix it. I have had multiple outtages, and the very first technician who came out already knew 3 weeks prior of an underground cable that needed to be replaced, but had no idea when it could be fixed. In the meantime, I'm left to reset my modem 15 times per day and put up with hours of no signal at all. It escalated to the point of rendering my router nonfunctional, and my telephone also started going out for hours, especially in the evening and overnight, into late morning. The second technician said the work permit was in hand, just waiting on the contractors...three weeks later, STILL NO ACTION. I, too, have been told a supervisor would call my cell (since my home phone was DEAD) and instead he called my VERIZON VOICE MAIL and left a message to Dodge me!! I know this because my cell showed no sign of a received or missed call. THAT is low!!! Of course when I return his call, I get his voicemail.
Comcast was supposed to send a router by today, but now I'm told the order was waiting on confirmation (from what, the master of the Black Hole?) when I already had a print out saying my order WAS confirmed and my card would be charged $9.95 for the install kit. ALL the representative would do when I inquired was replace the order. NO CONCESSIONS WHATSOEVER for THEIR screw-up! I asked to speak to a supervisor, and was completely blown off. I was not using bad language or anything to excuse the representative for his complete lack of customer service.
The apathy of Comcast and its ability to NOT deliver the services it is charging its customers before is completely unacceptable. I find complaints about Comcast lack of customer service and reliability of their products to be chronic in my area. We need to start contacting corporate AND our politicians and let them know that this company needs to be dealt with!! RISE UP PEOPLE!!