Air Canada Compliment - How can you lose an entire planes luggage?
I flew from Thunder Bay to Toronto on a business trip yesterday, direct nonstop. I had a carry on suitcase but the flight I was getting on was delayed and I didn't want the hassle of having to worry about the carry on while I waited so I decided to checked it in. Since I had originally planned on taking the suitcase in the cabin with me I had packed my car keys and daily medication in my suitcase, which is now checked in cargo or wherever they put it. When I got to Toronto, I waited and waited for the luggage and then finally decided to check at the counter to see what happened. The agent was super helpful and immediately went to work trying to solve the problem. After many phone calls and rushing to the back he made the decision to put in a file to trace the bags. He was even helping other customers while he was being put on hold.
When I went to get on parking lot bus to get my vehicle I realized that my car keys were in my suitcase and I had no way to get home. I went to the representative working at the check in kiosk, told my story and she directed me to another counter where I was presented with a voucher for an airport limo to my home, a normal 90 fare.
This morning I called the number on the card I was given for updates and question and the phone attendant was very helpful and added to my file that I had important medications in the bag.
This afternoon I received a phone call telling me that the bag has been located and I would receive a phone call very soon from the courier. An hour later a courier called me and told me he would be to my home around 11 pm and since it was late he could leave the bag on the porch if I signed a paper saying its ok to leave it and tape it to the door. That sounded fishy to me so I waited until he arrived and checked the contents to make sure everything was there before he left. He was very considerate and waited while I checked, nothing had been touched.
I am not an elite member or a super elite member and my ticket was not business class.
Although it was an inconvenience to lose my luggage and who knows how they could possibly loose an entire planes luggage I suspect it was due to the flights delay and delays are usually for legitimate reasons. Stuff happens! I must say the entire process was pain free and I must give thumbs up to Air Canada for a job well done.
My only complaint is every phone call and every person that I dealt with except for the courier was in South Asia and the phone lines were very poor. Add the poor quality phone lines to the accents and communication was tough. Come on air Canada. Bring those jobs home.