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Pctools.com Complaint - Beware Of Pctools.com

Review by abbey28 on 2010-08-20
Beware when/if you sign up for pctools.com. a friend recommended this to me a year ago, well, I never was satisfied, and I haven't used pc tools since paying 50 + dollars a year ago, this week my year was up, and they have tried 4 times to automatically renew my membership through my credit card, I tried to log into pc tools, to get a phone number to contact them, and even an email address, WELL THEY DO NOT GIVE YOU ANY CONTACT INFORMATIOM THAT I HAVE FOUND TO TELL THEM I DO NOT WISAH TO RENEW THIS SOFTWARE!!!!!!!!! I even tried to get them to send a new password, this hasnt happened either, once you sign up, it seems PCTOOLS. COM is only interested in your bank account and or debit. credit card, I'm sure I will awake tomarrow & find out that they have tried to rewnew this once again, very persistant, thank goodness I have received a new card, other wise I would be paying for another year with this useless company..... this should be against the law, I have had sites automatically check the renew box, and I'm sure PCTOOLS. COM has done just this, so that they can rip people off each year by automatically renewing this software.
any suggestions out there??? they can keep reying, as I said I have a new card, and the payment will not go through, thank goodness, but I'd hate to see this happen to others who have a card on file with this company, do your best to get this changed, becasue when your year is up, PCTOOLS WILL AUTOMATICALLY RENEW YOU, AND THEY WILL TAKE 30 SOME DOLARS FROM YOUR ACCOUNT!!!!! SHAME ON YOU PCTOLLS. COM..............WHAT A WAY TO MAKE MONEY PEOPLE, THIS IS A HUGE SCAM!!!!!!!!!!!!!!
THERE IS NO EMAIL ADDRESS TO EMAIL THESE SCAM ARTIST..........DONT EVEN GO THERE, WHAT BAD ADVISE I WAS GIVEN TO USE THIS ONLINE COMPANY. EVEN MY3CENTS CANNOT FIND AN EMAIL ADDRESS FOR PCTOOLS. COM
Comments:3 Replies - Latest reply on 2012-02-28
Posted by leet60 on 2010-08-20:
Hope this information is of a help to you:

PC Tools, Inc.
303 2nd Street Suite 830 North
San Francisco, CA 94107
USA

agent@support.pctools.com
sales@pctools.com

Posted by leet60 on 2010-08-20:
Hope this information is of a help to you:

PC Tools, Inc.
303 2nd Street Suite 830 North
San Francisco, CA 94107
USA

agent@support.pctools.com
sales@pctools.com

Business Contact and Profile for PC Tools, Inc.
Name: PC Tools, Inc.
Phone: (800) 764-5783
Address: 303 2nd St. Fl 10
San Francisco, CA 94107
Original Business Start Date: March 1982
Principal: Mr. Darryl Feilbach, Manager
Customer Contact: Mr. Darryl Feilbach, Manager
Email Address: agent@support.pctools.com

Additional Addresses
5777 Central Avenue
Boulder, CO 80301


Additional Email Addresses
dfeilbach@pctools.com

Posted by vladsma on 2012-02-28:
pc tools renewed my subscription automatically. Problem was that I was notified at my old email address. I tried to change my email address with them and now cannot access my account on line at pctools after many attempts to get the site to accept the new email address and password. Big runaround with agent stating I should use another internet connection such as Mozilla or Safari, with no luck accessing using another connection. I requested a refund and to be taken off their automatic subscription update. So far I have not received email regarding my request.

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