Volkswagen Complaint - 2006 GLI Oil consumption
Monday, August 16, 2010
Customer CARE Advocate
3499 West Hamlin Road
Rochester Hills, Michigan 48309
Thank you for your prompt reply to my most recent communication concerning my Jetta GLI. I would like to clarify that I am not looking for a hand out. I do appreciate the dealer compensating for the headliner and air conditioner compressor issues. However, I am looking for answers.
After reading your flier #USVWOILCONS0409 titled “Evaluation of Possible Oil Consumption”, it is obvious that VW has covered themselves in writing that there are major issues with this engine. I have been in manufacturing my entire working career and have worked directly with ISO compliant plants and Six Sigma certified plants and I find it odd that you are directing this issue to your dealers.
In your letter, you insinuate that this is how a lot of research and development is done. It is my opinion, this engine was put on the market before adequate testing was done and now the dealers are having to deal with the grief and hassles of a poorly designed engine. As a manufacturer, if I put out a faulty or defective product, my company would (and has before) step up and correct the issue at our expense and not put problems that we created onto our dealers and retailers to take the brunt of the abuse. I guess VW has the luxury of having dealers with no other option.
If you do simple math on your oil consumption pamphlet, “1 quart every 1,200 miles can be consumed within tolerance”; then in a 5,000 mile oil change you would replace more than 4 quarts of oil. Would you buy an automobile with this type of maintenance schedule? I have owned 3 other 1.8L VW automobiles and put in excess of 200,000 miles on each one and none of them consumed more than ½ quart of oil within a typical oil change.
If I was trying to decide on whether to buy a car based on your response to why I should buy another Volkswagen, I would look elsewhere. I am sure Honda or Nissan are not manufacturing their cars based on dealer and customer mechanical and engineering feedback; aesthetics maybe but not the basic engineering of the engine.
I look forward to your response.