BCBC has separate service departments for customers and providers. Customer Service is not allowed by policy to speak to a provider nor let a provider listen to a conversation between them and a customer. A customer is not allowed to speak to Provider Service nor listen to what Provider Service tells a provider. This is the case even when the provider and customer approve of the other listening in for the purpose of resolving contradictary information. WHAT ARE THEY HIDING? It is obvious that they tell provders one thing and customers another and they don't want each to know. They want customers to blame the provider for not doing what BCBS says the provider should do but won't let the provider do!!!!!!
I won't do bussiness with them anymore. This is nothing less than FRAUD!