Travelocity Complaint - Don't use Travelocity
Their booking site was VERY misleading as to whether my hotel reservation was non-refundable. In fact, the confirmation e-mail stated "We know that sometimes you have to change your plans, which is why we do not charge any cancel or change fees. We do, however, have to pass along any change or cancel fees that come directly from the travel provider(s)"
They were very difficult to work with when I wanted to cancel the second night. I was keeping the first night and the reservation was 10 days away and they would not budge. I had to talk to two different people in India, one put me on hold for 9 minutes, only to be told they would not work with me. My complaint is with how misleading the booking process was. It was a scam. I will NEVER use Travelocity again.
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