Geek Squad Complaint - Geek squad sucks
ATHENS, GEORGIA -- I purchased a 42 in Insignia TV from Best Buy. I also purchased a 4 year black tie warranty. I did not realize then that Best Buy only used Geek Squad for their warranty. Two years into the warranty the power supply went out. called Geek Squad and they said that they would have a tech come check it out. it took a week for him to come out tell me it was a bad power supply and that he had to order parts. he said the parts would take 7 days. well the next Friday cam and he did return only to tell me he had brought the wrong parts(obviously did not check the parts number before bringing the wrong part to my house). he then said it would be another week and he would return on Friday. Friday came and no repair man so I called the 800 number only to find that my tech was not coming and he would be on vacation the following week.
when he finely showed up to fix the set he got it working somewhat but there was now a line down the middle of my TV. he said he would order another part and be back out in a week. the TV worked for 1 day and then went blank again. As I was looking for the problem I found that the whole back for my TV was bowed out and the screws were stripped. I called Geek Squad and they told me that my case had been closed out. after several calls and several hours on the phone they finely scheduled an outside repair group to come fix or replace my TV. it has now been over two months since my TV went out. Geek squad dis the worst warranty repair people in the business and their customer service is horrible also. I have always used Best Buy and loved the deals and in store service. But I will not purchase another item from them as long as they are partnered with the geeks at Geek Squad.
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