Plummers - 39777 Avenida Acacias Murrieta Ca 92563 Complaint - Floor Model Furniture Sold To Me As New Furniture With Shrink Wrap Unethical!
MURRIETA, CALIFORNIA -- On 13 August 2010, looked at the floor models at Plummers in Murrieta ca, the sales representative [snip] told me that the furniture will be in the store two weeks. Sat on it look the furniture noticed footprints on the side of the furniture noticed all the deficiencies on the furniture attention to details on every thing that is wrong with the furniture as fyi. I call Monday 20th August 2010 talk with steve he said the furniture is already at the warehouse told him I pick it up on Friday 20th August 2010,because Tuesday and Wednesday ware house is closed. Picked up the furniture at the ware house headed back to moReno valley. Unload the furniture, then set the furniture in my home. Funny the same furniture that was on the floor model was sold to me all wrapped up. At the bottom of the sofa it clearly states floor model what a ripoff.
The sales representative told me that the furniture was going to be new pieces. Now I don't know what to think of Plummers now where representatives are lacking honor, courage and commitment.
Bottom line the floor model furniture was sold to me. I hope that the representatives there get the message. That was unethical practices. They don't refund. But as consumers you have a right for a refund. This was the case I could of purchase the floor model at that time.
ON FRIDAY THE MANAGER WAS NOT AVAILABLE IN THE EVENING ACCORDING TO CSR I DONT KNOW IF THEY ARE TRAINED TO SAY THAT, ANYWAYS THEY SAID THE FURNITURE WILL BE IN ON MONDAY 23RD AUGUST 2010. MANAGER CALL ME BACK STATING THE SAME THING THAT THE CSR SAID I DONT KNOW IF THEY WHEN TO THE SAME MARKETING SCHOOL,STATING THE FLOOR MODEL WAS STILL ON THE FLOOR , THEY COULD SAY ANYTHING.WHEN WAS TIME FOR INSPECTION FOR MY NEW PIECES OF FURNITURE TOOK PLASTIC OFF ON ONE PIECE, WAS GOOD, THEN THE SECOND PIECE WAS CRAPPY PIECE OF FURNITURE, THE MANAGER SAID DONT WORRY ABOUT THE TEAR IN THE FURNITURE.I SAID TO MY SELF IS THIS MANAGER SERIOUS.MANAGER HAD POOR CUSTOMER RELATION SKILLS HE KNEW I WAS UNHAPPY BUT JUST A TIP HE COULD REDIRECTED ME TO ANOTHER PIECE OF FURNITURE TO RECOUP THE STORE NAME BUT LOOKS LIKE HE WAS HAVING A BAD DAY BOTH MANAGER AND THE WARE HOUSE CSR GIRL HAD MAJOR ATTITUDES PROBLEMS.I WON'T RECCOMMEND BUYING FROM PLUMMERS IN MURIETTA CA.THEY QUICK TO SELL YOU CRAPPY FURNITURE.BEWARE OF THE COMPANY UNETHICAL PRACTICES AND DONT LET IT SLIP THRU THE CRACKS.LET IT BE KNOWNED WHAT THE COMPANY IS DOING.
I GOT MY FULL REFUND AND WAS HAPPY WHEN TO LINDERS TO GET THE SAME PIECE OF FURNITURE FOR CHEAPER. PLUMMERS ARE A RIPOFF. PLEASE INSPECT YOUR FURNITURE WHEN ITS TIME TO TAKE HOME MAKE SURE ITS NEW FURNITURE NOT JUST THE MODEL THEY SHRINK WRAP TO SELL YOU AS NEW FURNITURE WITH FOOT PRINTS ON THE SIDE.