Consumer cellular Complaint - Defective phone - cell phone
I went on line and ordered phones (2) and service from Consumer Cellular on 8/15/10. I received the phones on 8/19/10. One of the phones was a defect. The back did not fit and left a gap. When I called customer service I was told to send the phone back and they would send me a replacement. Here's the catch. They also wanted me to pay another $35.00 to activate the replacement. I had already paid them $70.00 up front to activate the 2 phones they had just shipped. The phones had not been activated due to one being a defect. They refused to send out a replacement unless I sent the other one back first and paid the extra $35.00 up front. I refused and canceled the service. I was told by the customer service representative that Consumer Cellular would send a box postage paid for me to return both phones in. They went on to tell me that my $70.00 would be refunded. OK all was well. Then I received an email later that day telling me that I would receive an invoice for the partial month of service. What service? The phones were not even activated! There was no usage. I had just received the phones on 8/20/10 and canceled on 8/21/10. They want me to pay from the time I placed the order on 8/15 until they receive the phones back. What the heck! What service?
I don't have a problem at all sending the junk back! After all it's no good to me if it hasn't been activated. I'm sure they would like me to send that "free" phone back, so they can send it to the next poor sap. Why don't they just tell the truth, the "free" phones are not "free" they cost $35.00 each. They just call the $35.00 something else. All I'm asking is that Consumer Cellular send the call tag out or what ever method they use to pick up the phones. And refund my $70.00 for the "free" phones! And by the way if I get something from the store that's "free" and it's junk, I throw it away I don't return it!