Sofa Express Complaint - Floor Samples - Ridiculous Policy!
COLUMBUS, OHIO -- The Sofa Express policy concerning floor models is the most ridiculous I've ever heard! I had just purchased 2 rooms of furniture from the store & wanted a coffee table to go w/ a couch. The table I wanted to purchase was out of stock. A new shipment from over seas was expected in 30 days or so. I asked for the floor model instead and was told that store policy is that floor samples will not be sold. I spoke with a manager and was told the same thing.......
If they sell the floor sample to me:
- It won't be available to other customers
- The store will have to wait 30 or more day to replace the sample
So, what I basically was told - "other customers" are more important than me (even though I had already spent a lot of money in the store)...that it's ok for me to wait 30 days for my coffee table, but it's not ok for Sofa Express to wait 30 days....and, that this store doesn't want my business...(I was encouraged to find a coffee table elsewhere!)Very disappointed in the lack of customer service by Sofa Express. They certainly don't value a good customer.
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