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Ledlight.com Complaint - LEDLIGHT.COM - 95753 MR 11 89456 24inch tube light 65987 Power Supply

Review by LED Secret Shopper on 2010-08-21
CHANDLER, ARIZONA, ARKANSAS -- Items received within a week for free.
95753 All three MR 11 Lamps were flickering & the wrong color temperature.

89456 24inch tube light had three LED modules that were not working. Packaging states that all lamps/ fixtures are checked before shipment for defects.
Ohh- they just started working this morning

65987 Power supply came cracked & damaged from poor shipping packaging. All items were packed in a large tube so any movement during shipment could cause damage.

After calling customer support I was told that an RMA return for credit would be sent for the defective items. I was responsible for the shipping. Also we noticed a 25.00 restocking fee...

To us this is bad business. How can companies still be in business with this sort of procedure.
Comments:2 Replies - Latest reply on 2010-08-21
Posted by Starlord on 2010-08-21:
Someone needs to check their postal abbreviation chart. With an 85XXX ZIP code, this is Chandler, ARIZONA, not Arkansas. AR is Arkansas, and AZ is Arizona.
Posted by tnchuck100 on 2010-08-21:
I do not understand restocking fees on defective items. Why would they restock a defective item? Unless the intended purpose is to re-sell the defective item to acquire yet another restocking fee when it is returned. This is not the first time I have run into this restocking fee issue for defective items.

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