RYOcigarettes Complaint - Poor Customer Service
ROLLING MEADOWS, ILLINOIS -- I understand that mistakes can happen, but how a company deals with those mistakes is important to most consumers.
I recently placed an order with this company for 8 items. When I received a box from them, it only contained 1 of the 8 items. There was no packing slip in the box and the UPS label indicated it was box 1 of 1. It took several calls to various numbers to get a human on the phone. None of the calls where I'd left information were returned.
When I spoke to someone about the problem, they told me they would file a claim for me. I didn't receive any more information so I followed up with a fax, explaining the problem.
A couple of days later, I received an email from the company showing the tracking information that my order had been delivered. I responded to that email and told them that I had explained the problem and sent a fax. Yes, I DID get a box, but that box contained only 1 of 8 items paid for.
They responded to say it was being investigated. That was several days ago and I haven't heard anything more from them.
What is there to investigate?
UPS did deliver the box they shipped. Whoever filled the order screwed up.
Obviously, I'm getting the run around from them instead of making things right.
I would NOT recommend this company. They have not responded to my last communication wanting to know when I can expect either my merchandise or a refund.