AAA Complaint - Do Not Do Business with AAA Insurance
Resolution Update on 09/15/2010:
AAA finally reimbursed me.
IRVING, TEXAS -- On Jul 15 submitted an online quote to AAA for auto and renters insurance. Received a call from a AAA agent. We went over the policy terms and she gave me a quote. Because my AAA auto membership already expired she told me she could renew it for me at a discount so I gave her my debit card info to withdraw for membership fee.
After the policy was finalized she sent me a copy to sign online. I noticed some of the policy terms were changed or removed, like rental reimbursement and refused to sign. I asked her about this and she said she has to have the policy exactly like my current one. I told her these terms are on my current policy. She disagreed. I had to have my insurance agent fax her a copy of my current insurance policy. Prior to all of this she had me on a conference call with my current agent (something I never went through with other insurance companies). Her response was that she did overlooked it but now that I wanted the terms adjusted my quote was going to have to increase. Sounded to me like bait and switch.
We went back and forth on policy changes. She was really pushing hard for me to sign but I did not like how she kept changing my policy terms and increasing my quote. On July 21 funds were withdrawn from my account for insurance. I requested a flat cancel and full refund in email and never heard back from her. I called both her and her supervisor. I then called AAA membership and they said I have two active insurance policies and a cancellation and refund was never submitted.
I sent her an email about this and she replied that it was canceled and I should receive a check in the mail. I called AAA membership again and there was no cancellation or refund. I was transferred to an insurance representative who contacted the agent. She was given conflicting responses from both the agent and her supervisor about my cancellation and I had to fax her copies of my email correspondence.
This is aggravating. The only reason I had to change insurance companies was that the current one does not operate in the state of TX. My insurance with them was about to expire on Aug 12 so I wanted to prepare ahead and to get a policy in place. I never went through this trouble with any other insurance company. Till this day I still have not received a refund. I have been faxing documents to AAA insurance about this cancellation and the faxes are costing me $. I have no problems with AAA membership but their insurance is not up to par.