Sit 'N Sleep Complaint - Don't Buy at Sit 'N Sleep - Buyer Beware!
SANTA ANA, CALIFORNIA -- The salespeople are worse than used car salesmen with really sneaky tactics! I was looking to spend around $750 and went there during their 50% off sale. They had apparently "sold most of their 50% off beds," so I was shown a "great deal" that was a $3000 floor model that was 50% off.
I was told that I could test the bed out for 30 days and if I didn't like it I could exchange it for another bed. I told them about my back injuries and problems sleeping due to pain in my neck and hips. I was told I would LOVE this bed and I couldn't go wrong! I couldn't sleep at all the first night and called back to say I needed a different bed the next morning. They made me wait and try it for a week.
After NO sleep for an entire week and worse pain than from my old mattress, I begged to get an exchange. I was told that there were no exchanges on floor models and that they would have to get "special permission" to do an exchange. I ended up picking out the bed I was interested in the 1st place but they said that I had to make an even exchange, so I had to pick out a bed that was $1500 or more. And, they also neglected to tell me that I'd have to pay a $300 exchange fee! When I went into the store the next week to fill out the paperwork, the bed that I wanted had a higher price tag on it than the week before.
I was so desperate because I was so sleep-deprived and in pain, I agreed reluctantly. They said I could get a payment plan through the store and they wouldn't charge me any interest for a year. Well, it turned out to be a deferred interest plan thru Citibank, which means that if you don't pay it all off in a year that you have to pay the entire year's interest (at 27.99% interest) in spite of how small your balance is at the end of the year. On top of that, I had to sleep on the sofa for 1 month because the new mattress I was given was off-gassing so bad it made me nauseous, caused rapid and irregular heartbeats and burned my throat in spite of the fact that I told the salesman that I'm very sensitive to off-gassing and I wanted to avoid any mattresses that off-gas. I went to the doctor it was so bad and sent the documentation to the mattress manufacturer because they insisted that they don't use any harmful chemicals on their beds and that I shouldn't be having any problems. I'd NEVER buy a mattress from Sit 'N Sleep ever again and I'm sending this complaint to as many websites as I can to let people know how bad their sales tactics and company policies are!!