Frontier Communications Complaint - Frontier Communications Totally incompetant
We had Verizon for years. They were always polite and quick to handle any problems. We still have the land line because of a younger kid in the home.
My phone isn't working. I call Frontier that took over for Verizon a couple months ago. I have never been treated worse by a company employee. I tell the lady that my phone isn't working. She asks if there is another number they can contact me at. I give her my cell number. I tell her that I'll only be available at it for a little while longer today. She says "oh we won't be calling you today". I say "O. K., I thought maybe you could check the line and see where the problem is". She says they can't do that. I say "Verizon could". She says in a real smarmy tone (not just my imagination) "We are not Verizon". I say "I guess not".
She says "We are real busy in your area so it will be Wed before we can get to this". I say "really, Wed"? (this is Saturday). SHe says "have a good evening" and hangs up on me. I'll have it cancelled before Wed.