T-MOBILE Complaint - T-Mobile stole $196.08 from my checking account
CHRISTIANA, PENNSYLVANIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
On January 30th I made an electronic payment of $197.00 to T-Mobile from my checking account. I came to discover on Tuesday, February 1st that they had not only taken the $197.00 which was authorized but they also took an additional $196.08 which was not authorized. Now I am out the $196.08. They basically stole money from my checking account. I have called T-Mobile Customer Service repeatedly and spoke with their Customer Service Reps. which by the way SUCK!! They have no answers for me and if they do not have any answers for me they lie as one of them did, telling me the check was in the mail when in reality it was NOT. Now I am out the $200. I told them that I want out of the contract and I was told by Karen a Supervisor at T-Mobile that was not grounds for breaking the contract. If stealing money from peoples accounts is not a valid reason for getting out of the contract then I do not know what is. I need some help here and I know that I am not the first customer that they have stole money from.
As a resolution, I would like the following:
I have called T-Mobile repeatedly telling them I want my money back and I have also made a formal complaint with my bank and they are going after them for the stolen money.
I want my money back immediately and I want out of the contract and I don't want this to happen to anyone else.
Please contact me if you need more details regarding this incident.