Dollar Rent A Car Systems, Inc. Complaint - Horrible horrible horrible
NEW YORK, NEW YORK -- Went to the Dollar reservation desk on Saturday August 14th to find 15 people waiting and two (rude and disinterested) people working behind the counter. Nothing happening. After 20 minutes I go up to the counter and ask what's up and am told there are "no cars" and that I can go two blocks away to Budget and they will "honor" my rate and reservation. I go to Budget and they're ruder and even more disinterested. They shunt me to the side but finally give me a car at a much higher rate, $100 higher for a seven day rental. Dollar is now giving me the total run concerning any kind of compensation. Terrible onsite service and horrible customer service. This is not the first time Dollar has screwed us on a rental. NEVER AGAIN even if the rate is much cheaper than Avis or Hertz... twice bitten, third time wise. The whole process took an hour and a half. An hour and a half I would very much like like to have back but I'll settle for the $100 difference but I can't promise I'll be happy about it. Totally ruined the first day of our one week vacation.