La-Z-Boy Incorporated Complaint - Decetive Advertising
August 22, 2010
After receiving a sale flier from Lazy Boy I took my 91 year old aunt to the Natick store to purchase a recliner.
She selected an Anderson recliner advertised for $299.99. At that time we were informed that there would be a $39.99 CHARGE TO PICK-UP THIS PURCHASE AT THE NATICK STORE. There was no way to purchase this chair for the advertised price.
I went home and read the small print closely and found no mention of a pick-up charge. I feel that this was VERY DECEPTIVE ADVERTISING.
After trying other chairs she still liked the Anderson so I called the Nashua NH store to see if they had one in stock. They did not, but I was told she could purchase it today and pick it up Tuesday for the advertised price of 299.99. THERE WAS NO PICK-UP CHARGE.
What a waste of my time and gas and a 91 year old’s energy. We are very disappointed in Lazy Boy.
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