Juniper Bank Complaint - Illegal Charges
WILMINGTON, DELAWARE -- On my recent statement, I noticed a $69.00 annual fee being charged to my Spirit Air Free MasterCard. I called the customer service number provided on my statement and the recording started off with, "Thank you for calling Barclay's regarding your FREE Spirit MasterCard..." I applied for a FREE credit card, that is what I am registered as having, and yet they are charging me $69.00 a year?!? I told them I refused to pay this, and the lady informed me that I paid it last year. I was going through some very difficult personal times and it slipped by me, and I explained that to her. After talking to three other people, they say that they can't credit me that $69.00 even though it was an illegal charge according to my application that I filled out and signed and according to THEIR own words! I will be cancelling this card and will NEVER carry another credit card associated with Barclay or Juniper Bank--nor will I fly on Spirit Airlines again. They also couldn't give me a phone number of the executive office to further express my situation and let it be known that my statement should be credited the $69.00 that I paid in the past. As soon as this is taken care of and I send them a fax tomorrow, I will cut this card up and advise others to be careful...obviously some credit card companies and banks see nothing wrong with breaking the law and false advertising. I guess they were hoping that I would miss the charge again this year....I'm guessing lots of people do. Word of advice, review you statements carefully, no matter what is going on in your life.
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