Travelocity Complaint - Worst Service Ever!
In May I booked a flight and from May to August my flight changed 5 times. Since it was with Midwest/Frontier I can expect some changes such as a flight number during their merge. One night I receive an e-mail saying my flight changed AGAIN. And instead of leaving for home at night, it was now at 11 in the morning. Over a 6 hour difference in a flight change is insane so I called Travelocity to see if they could get me on a later flight. After being 'disconnected' and being on hold for over 2 hours I was told that there was only 1 flight leaving out for the entire day and I was already on it. Nothing they could do. I asked if I could cancel, and was put on hold yet again. I was told I had a week to decide if I wanted to cancel or to see if the airline had a later flight out in a week. I called back the next day and told them I wanted to cancel. I was then told I can't cancel; I have to take the first leg of my flight first and then cancel it to get my money refunded. I thought that sounded a little weird so I asked for documentation in their notes. The man assured me it was in there and there was nothing to worry about. A week later I got a call from Travelocity that my flight changed yet again. When I called back I told him I already knew it changed and I was going to cancel it and I asked for an e-mail so I could have it in writing from them saying I had to cancel after I took the first leg of my flight and could cancel with no fees. The representative flat out refused to send me an e-mail saying he can't do that. I got to a supervisor who also said they can't send a e-mail like that and then informed me if I take the first leg of my flight I can't cancel because I already took half the flight I booked. At that point, I was P. O.ed. I told him it was in the notes and he agreed it was. I asked again for an e-mail confirmation and his response was he can't. So send a letter. Can't do that either. The reason? 'They don't have any stationary or letterheads so they can't mail me anything'. After all the hassle and changing stories I cancelled my entire flight with them. Supposedly I'm getting a refund in '6-8 weeks'. I was also told that I wasn't 'abiding by their policies' when I asked for a e-mail and asked why they couldn't do that for me. I was also charged for flight insurance that I never wanted and called immediately to get that portion cancelled. I never saw the refund so when I called about it they said I can't get my money back for that because you have to do it in 24 hours. If they would communicate there they would've seen I called back minutes after booking; they just never ran the refund. They did refund that portion of what I paid after first saying it was my fault. I would never recommend Travelocity to anyone, ever.
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