Abercrombie & Fitch Complaint - Refused refund with receipt
COLUMBUS, OHIO -- I attempted to return a $49.00 item today to A&F with my credit card receipt. The employee stated that the register couldn't process the refund because the receipt didn't have a barcode. When I originally purchased the item, the A&F store employee had mistakenly given me the store receipt and kept my receipt. The employee/manager agreed that store policy states a customer will be given full refund with a receipt but her hands were tied....the "register" would only allow her to give me a store credit.
This is an excellent example of extremely poor customer service and I will not return to A&F. Should you choose to shop A&F, be sure that your receipt has a barcode.