MetroPCS Complaint - Metro nightmare - bad customer service and more

bad customer service and more - Complaint

Review by babytwubblez on 2010-08-22

FULLERTON -- To future customers do not get this service they are horrible their customers service is horrible they don't care what you have to say they charge you $2.99 over the counter in the store or online or to use their kiosk to pay a bill its called a convenience fee, convenience to whom surely not to me, their one flat fee isn't really one flat fee my bill is 50 bucks plus an 8 dollar electronics tax or some other idk...and on top of it I recently used their kiosk to pay a bill and they didn't have a out of order sign so I used it when it was doing the transaction before it could complete it said it couldn't process the transaction so I was like okay that's fine its done that before but its never actually took my money..yes it took 100 dollars from my account when I look the next day it said it was pending so I waited until the following day to see if it would go through it didn't I called my bank they set up a claim to help me get my money back because it did go through on their end and they advised me to call them to see if it did go through cause every other time I called metro they said my payment wasn't there so I called told them what happened but of course they didn't understand or didn't care what I said they kept asking me for a confirmation code (I'm not going to get a confirmation code if it doesn't go through)anyways they didn't know what to do so they transferred me around five different times til one person said show proof and you will be fine by faxing in your bank statement so I did but they still cut off my phone and now I'm with out a phone cause they can't give me the month free even tho I showed them I paid it thats ridiculous its not my fault your machine didn't work and they still said they couldn't just give me credit ridiculous I'm so switching to a different comp soon