Office Max Complaint - Office Max Does Not Care
ORO VALLEY, ARIZONA -- Three weeks ago, I purchased a D-Link Ethernet Router from Office Max. Because I was waiting for my Internet-ready Blu-ray player to arrive I did not even take the unit out of the box during the first two weeks I had it.
In the third week I opened the box and tried installing the D-Link. I tried for 6-8 hours changing my computer's LAN settings, reading the trouble shooting instructions and making numerous calls for support to Samsung and Comcast Cable -- and those companies tried their best to help me. Unfortunately they could not resolve my problem and D-Link could not be reached.
After all this headache which later resulted in my having to call Comcast to get my Internet connectivity restored, I reboxed the D-Link with the original receipt and everything it came with and went to Office Max to request a return.
To my disappointment and chagrin, after speaking to two cashiers the manager was called in to tell me that they could not give me my cash back because the package was opened and it was older than 14 days. I told the manager that this was unsatisfactory and not like the policy of most large chains that allow 30 days for such returns. He said the best they could do was give me a store credit less 15 percent for a restocking fee. I told the manager that I was upset and that I'd rather just take the unit out and smash it on his counter at which point he said he'd call the police if I went ahead.
I told him that I didn't agree with their policy (which he showed me was in small pale blue print on the reverse side of my receipt) but since that was the best they would offer I would take the partial refund, buy one last item to use it up and then never shop at Office Max again. The Manager stated that this would be fine.
It might be "fine" for Office Max, but it was hardly fine for me considering that trying to use the router was all but impossible and it wasted half a day of my time. The Router cost only $20, so for the $3 restocking fee they gave me all that grief and lost a good customer.
This makes absolutely no sense to me, but since I need a new ink cartridge for my printer that will be the last item I buy from Office Max using the partial credit they allowed.
Office Max: you guys have no clue of how to handle customer relations and I can't see you surviving in this type of economic climate being particularly hard-nosed on your returns policy. Good luck, you'll need it.
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