Good Fellaz Pizza, Roanoke Va Complaint - Bad Management Consumer Interaction
ROANOKE, VIRGINIA -- Today some friends and I ordered a pizza from GoodFellas Pizza on Brambleton. We selected an extra large regular specialty pizza with 2 additional toppings: bacon and sundried tomatoes and it also came with an order of breadsticks. When the pizza came... everything looked and smelled delicious. We all started in on the breadsticks and finished those off before turning to the pizza.
We all took a slice, hungry, full of anticipation from what we knew to be good pizza. And it was, except- no bacon. We pulled the toppings off of some of the remaining slices to make sure. Now, We had specifically asked for bacon on the pizza and were charged for that additional topping. We immediately called Goodfella's back and very politely explained that the pizza we ordered and paid for wasn't the pizza we received.
We were brusquely put on hold and then in equally gruff tones told that we could get a credit for $10 towards a future order or they would deliver us a new pizza. Since the pizza we ordered was nearly $20, we requested the replacement pizza. We were told that it would be delivered shortly. A few minutes later, we received a call asking how much of the pizza we'd consumed; we responded with a few slices. We were then told that they would trade the old pizza for the new. We were fine with that, we just wanted what we ordered. When the replacement pizza arrived we traded out the old pizza for the new.
The delivery man looked into the box at the half of the pizza remaining stating that he couldn't give us a new pizza. There was half of the pizza remaining in the box. We then called the Goodfellas a third time and asked for the manager, the man on the line replied with a rather annoyed "yea" I continued to politely inquire about the pizza and I was told very rudely that I had eaten all the pizza-- which was not the case. He then said that they would not be delivering to this address anymore. I then inquired due to what reason and he very belligerently answered, "you ate all the pizza and called to say it wasn't right after the fact to get a new pizza" I then stated we didn't eat all the pizza and also that we called in timely manner. He continued to be rude and said his delivery driver called him and he told him to bring back the pizza, and again stated that they were not delivering to this address again and hung up on me. The delivery driver then showed up and said he was told to bring the pizza back. I politely said thankyou. Upset I called Goodfellas a final time and asked for the name of the manager and I stated I had a complaint. He replied with a first or nickname, when asked if this name would be recognized if a complaint was made, he said sure and hung up on me again. Upon futher inquiry, I was appalled to find out that the man I'd been speaking to who provided with with such contradictory and rude customer service was one of the owners.