Europcar Sicily Complaint - Beware Of Europcar Sicily
SICILY -- We encountered big problems two times with Europcar in Sicily: this year 2010, we hired for three days in Augusta near Catane (Sicily Rent Car, agency of Europcar). Gas tank on reception at the hotel was 1/3 empty and there was nobody to fill out the checkin form, we gave it back with a full and got an invoice for 4 days and not 3 and were charged a full of gas. Impossible to join any Europcar customer service, it doesn't exist and I think they just don't mind about insatisfied customers ... So here we are, shut up and pay, thanks Europcar ...
In 2008, we booked our rental on the Europcar internet site to take the car at Europcar Cefalù. Problem : The man was unfriendly and wouldn't accept the prices of our booking document, he tried to sell it twice the internet price. After long discussions (when there is a problem, they forget their English and speak italian) about prices and insurances we finally refused, and just passing the door he came to see us and told us he would accept. However, we paid more than indicated on the Europcar site. On 2009, we went to Hertz in the center of Cefalù, they were very friendly and the transaction was very smooth and not expensive.
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