Yoko Rent a Car, Sri Lanka Complaint - Yoko Rent a Car, Nugegoda, Sri Lanka
NUGEGODA -- I made a reservation with YOKO Rent a Car (Yoko Traders), Nugegoda, Sri Lanka after finding this company through internet. I was expecting a dual AC 12 seater Van for 3 weeks which is of good condition. I even paid the full amount (75,000 RS (55,000 for van and 20,000 Rs refundable deposit). When I went to collect the vehicle, first there was no such office. The only person available was reachable through a narrow dark corridor and through another shop. There was no name board to identify the company at the front nor did anybody knew where this office was. Then they showed me the vehicle. The vehicle was not nearly up to the condition anybody would expect. Interior of the vehicle was of the worst condition with rusting every where. The seats were torn off, and dirty. Front AC was not working and the AC controller of the back AC was broken and there was no way of controlling it. Gear box was broken, and it never went up from the 4th gear. All or most of the suspension system was broken and it gave awful sounds each time I break. So we refused the vehicle and ask for a vehicle which will suite even close to what anyone would expect or our money back. They promised a better vehicle and for 3 days delayed the delivery of it. And when they finally did it was a single AC 7 seater, and not a dual AC 12 seater (How could the other 5 people travel???). So we wanted our money back. After several phone calls and several visits to their so called office we got only 50,000 RS back. we lost 25,000 Rs for nothing and of our 3 weeks holiday 4 days was already spent on trying to get a van or money back. In short they ripped us off both our money and precious time. I would never recommend this place to anybody.